Shipping Policy

Shipping

We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship, we will post that fact on this site. We ship through the U.S. Postal Service, and packages can be tracked through their website provided the customer supplies a valid email address with their order. The USPS tracking info will be emailed to them.

Unless otherwise expressly agreed in writing, any delivery date requested or provided is an estimate only. We are not responsible for delays or for any failure to perform resulting from causes beyond reasonable control, including acts of government or acts of God.

Lost Packages

If a package gets lost in transit, we are not liable or responsible if the tracking information says the package was "delivered." Delivered denotes the U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it's lost, we ask that you check with housemates or family to see if they received the package without telling the intended recipient. This is often the most likely scenario.

Package Sent to Wrong Address

If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of reshipping the item. We will reship the order once the original package has been returned to us. When ordering, make sure your shipping address is accurate, as any mistake significantly delays the delivery. When placing an order over the phone, we will read the delivery address (and other information you provide) aloud to help you be sure it is correct.

Product Defects and Damaged Packages

We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged during transit. If we aren't notified of defects or damages within three days, it is understood that the package and products were in good condition upon delivery.